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Originally published December 12, 2023 | By: Rob Porter The Hotel business is notoriously chaotic with its fast-paced environment. It’s no small task to keep an entire staff well-trained and working in-sync. Chief Training Officers (CTOs) are responsible for the onboarding experience, ensuring that new workers are prepared for their positions and supported as they… View Article
Originally published December 4, 2023 | By: Dr. Martin Boult, Psychologist To understand what teamwork means, consider your favorite rock band, which consists of individuals with a variety of skills and experiences that complement one another and function cohesively toward a shared goal of delivering great music. Contrast, for example, a band with enduring popularity… View Article
Originally published December 1, 2023 | By: John Hackson Facility management is a complex role, and facility managers often need a combination of technical knowledge, interpersonal skills, and commercial know-how to perform their job effectively. So, how can organizations help employees transition into a facility management role? Doing this successfully requires work from both the… View Article
Originally posted on May 22, 2023 | By Rich Thompson Workplace change can elicit negative emotions, and employees often feel apprehensive about potential outcomes. This challenge becomes even more intricate when we consider the rise of the hybrid work environment. However, with an understanding of psychology and personality differences, you can equip individuals working in a… View Article
Originally posted on May 2023 | By John Hackston According to the comics I read as a child, by 2023 we should have been having vacations on Mars, and communicating by television. Well, some of that technology is here and part of our everyday lives, but some is most definitely still science fiction. Read the… View Article
Originally posted on 1 May 2023 Here’s a quick quiz. When you are talking to a salesperson, what works for you, and what doesn’t? Specifically, when someone is trying to influence you, which of the following approaches would be the least effective?   Idealistic, using emotive arguments with little relevance to real life   Detached, impersonal and with a… View Article