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Originally posted on October 2, 2023 | By: Rob Porter Macrolearning focuses on teaching broad concepts and ideas instead of specific details or skills—leading to better problem solving in addition to critical and creative thinking. Today, people take for granted that information and answers are available to them within seconds: Instructions for doing nearly everything… View Article
Originally posted on October 2, 2023 | By Phillip Britt Contact centers have been looking at artificial intelligence the wrong way for years, if not decades. They’ve long believed that if they just moved customer service functions to automation, they could solve their contact center staffing woes, save costs, and improve customer outcomes. They’ve long… View Article
Originally posted on September 28, 2023 | By: Robert Porter Since the dawn of 2023, AI has become the dominant topic of discussion in business, technology, medicine, education, engineering, design, the arts, and public policy—nearly everywhere. Corporate eLearning is no exception, with generative AI tools already available that can aid instructional designers and architects of… View Article
Originally posted on September 28, 2023 | By: Robert Porter Companies are collectively investing billions to incorporate AI for recruitment, training, and evaluation. But what checks exist for deploying generative AI (GAI) like ChatGPT? If, for example, Defense Department employees undergo background checks, should AI? Is that possible? And in deploying GAI without guardrails, are… View Article
Originally posted on September 14, 2023 | By: Julian Durand Organizations face an increasingly chaotic and threatening cybersecurity landscape that includes not only complex systems but also complex systems of systems where devices, networks and people must work together and rely on one another while safeguarding themselves. In this unforgiving digital minefield, the National Institute… View Article
Originally posted on September 5, 2023 | By Hebberly Ahatlan Cyberattacks are posing a significant risk to critical infrastructure such as electricity, water supply, transportation systems and healthcare facilities. Attacks on individual suppliers or partners can propagate throughout complex supply chains and affect the infrastructure’s overall integrity. Such disruptions can result in substantial economic losses… View Article