Originally posted Nov 29, 2022 | By MICHAEL PASTORE A surprising number of the daily activities that take place on revenue teams remain manual. Sellers still create reminders to follow up with prospects or customers. Data is manually entered into CRM applications and other tools, increasing the likelihood of human error in the process. It’s a… View Article
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Originally published Oct 26, 2022 | By Ella Dillon In this article, Ella Dillon, Chief Customer Officer at Conversica, discusses the predicament felt by many Customer Success team members who are tasked with providing a high-quality customer experience to drive expansion and retention but often lack the bandwidth to do so. With the average CSM… View Article