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Originally published Feb 12, 2024 | By: Kelly Lindenau Conversica, Inc., a provider of conversational AI solutions, released its Contextual Response Generation solution to help deliver accurate, brand-specific conversations while also incorporating safeguards against unintended responses and AI hallucinations. According to the company, this marks the first enterprise chat offering that leverages GPT and retrieval-augmented… View Article
Originally posted on October 2, 2023 | By Phillip Britt Contact centers have been looking at artificial intelligence the wrong way for years, if not decades. They’ve long believed that if they just moved customer service functions to automation, they could solve their contact center staffing woes, save costs, and improve customer outcomes. They’ve long… View Article
Originally posted Nov 29, 2022 | By MICHAEL PASTORE A surprising number of the daily activities that take place on revenue teams remain manual. Sellers still create reminders to follow up with prospects or customers. Data is manually entered into CRM applications and other tools, increasing the likelihood of human error in the process. It’s a… View Article