Originally posted on 15 March 2023 | By Andy Sin and Alex Eggington Since 2020, organizations have had to examine how they manage hybrid and remote working alongside full-time on-site work. Data from Gallup indicates that, while in 2020 only 40% of employees in remote-capable jobs had hybrid or remote options, this figure increased to 81% in 2022…. View Article
MSR & Clients in the News
Originally posted on 14 March 2023 | By Chitra Iyer The customer success (CS) team is increasingly the custodian of the post-purchase CX. Here’s how to make modern CS teams succeed. The Gist So close yet so far. 95% of B2B SaaS companies have customer success teams but annual churn rates are still unacceptable. Modern B2B CS is… View Article
Originally posted on 13 March 2023 | By John Hackston Conflict occurs in every workplace – and it doesn’t just manifest as stand-up arguments or fist fights. Whenever there is a difference of opinion between two people there is some level of conflict at play. How do you feel about conflict in the workplace? Take a… View Article
Originally posted on 13 March 2023 | By Kif Leswing, Jonathan Vanian Before OpenAI’s ChatGPT emerged and captured the world’s attention for its ability to create compelling sentences, a small startup called Latitude was wowing consumers with its AI Dungeon game that let them use artificial intelligence to create fantastical tales based on their prompts. But as… View Article
Originally posted on 10 March 2023 Talal Shamoon is the CEO of Intertrust. Talal Shamoon became Intertrust’s CEO in 2003. Under his leadership, Intertrust has grown from a small R&D and licensing company to a global leader in trusted computing products and services, licensing, and standardization. Today, Intertrust’s inventions enable billions of licensed products worldwide and… View Article
Originally posted on 8 March 2023 | By RACHEL CUBAS-WILKINSON MIT Sloan found that employee perception of company culture is ten times more predictive of attrition and turnover than compensation. The message from that research is clear: Employees don’t want to work in a toxic company culture. But what exactly is a toxic culture? Most of us tend… View Article
Originally posted on 6 March 2023 | By Greg Tavarez Generative AI is a hot topic in the field of artificial intelligence. One compound reason for this is the wide range of potential applications generative AI has (such as generating realistic images and videos for entertainment and gaming, generating realistic data for scientific simulations and modeling,… View Article
Originally posted on 6 March 2023 | By Stephanie Ross Forecasting sales is a vital aspect of any business strategy. Accurate predictions of future revenue are essential to making informed decisions and allocating resources effectively. The good news is that advancements in AI and machine learning have made this task much more manageable and precise. Businesses… View Article
Originally posted on 1 March 2023 | By Glen D. Vondrick Recession prediction is always a difficult game, particularly since the traditional rules of that game have changed since 2020. Whether we are now on the brink of what economists would call a recession or not, it’s clear that current workforce disruptions are posing challenges to… View Article
Originally posted on 1 March 2023 | By John Hackston onflict occurs in every workplace – and it doesn’t just manifest as stand-up arguments or fist fights. Whenever there is a difference of opinion between two people there is some level of conflict at play. How do you feel about conflict in the workplace? Take a… View Article