By Natalie B. Compton | June 29, 2021

It’s a tough time to be an airline social media manager.

This month, both American Airlines and Southwest Airlines made headlines for canceling hundreds and delaying thousands of flights. As a result, Twitter is packed with angry travelers publicly slamming those and other major carriers for all of the inconveniences and disappointments that have followed.

Those angry tweets will probably keep coming, too, as U.S. flight disruptions look set to persist. But what’s causing them, and what can travelers do to protect themselves?

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