MSR & Clients in the News

Originally posted on October 9, 2023 | By: Chris Kalima As much as energy companies have relied on generators, wires and other equipment as a trusted foundation, so energy companies need a trusted foundation in the digital world. And that is data interoperability, writes Chris Kalima of Intertrust Technologies. Modern energy infrastructures are complex, comprising many… View Article
Originally posted on October 6, 2023 | By: Charlie Fink There’s a popular new heavy-metal band on social media, The Frostbite Orckings, whose animated videos are racking up millions of views. Their music is created by an AI model from a startup based in Bingen, Germany, Musical Bits. Founded in late 2021 by Stefan Schmidt,… View Article
Originally posted on October 2, 2023 | By: Rob Porter Macrolearning focuses on teaching broad concepts and ideas instead of specific details or skills—leading to better problem solving in addition to critical and creative thinking. Today, people take for granted that information and answers are available to them within seconds: Instructions for doing nearly everything… View Article
Originally posted on October 2, 2023 | By Phillip Britt Contact centers have been looking at artificial intelligence the wrong way for years, if not decades. They’ve long believed that if they just moved customer service functions to automation, they could solve their contact center staffing woes, save costs, and improve customer outcomes. They’ve long… View Article
Originally posted on September 28, 2023 | By: Robert Porter Since the dawn of 2023, AI has become the dominant topic of discussion in business, technology, medicine, education, engineering, design, the arts, and public policy—nearly everywhere. Corporate eLearning is no exception, with generative AI tools already available that can aid instructional designers and architects of… View Article
Originally posted on September 28, 2023 | By: Robert Porter Companies are collectively investing billions to incorporate AI for recruitment, training, and evaluation. But what checks exist for deploying generative AI (GAI) like ChatGPT? If, for example, Defense Department employees undergo background checks, should AI? Is that possible? And in deploying GAI without guardrails, are… View Article