Originally posted on 21 February 2023 | By Ayaz Nanji
B2B buyers say they want chatbots from vendors to provide accurate and relevant answers—and to provide those answers very quickly, according to recent research from Conversica.
The report was based on data from a survey of 250 buyers who work for enterprise companies.
B2B buyers say the most important parts of a vendor chatbot experience are that it provides accurate responses (4.25 average score on a 1-6 scale), provides answers relevant to what the they want (3.87), and delivers immediate responses.
Read the full article at Marketing Profs.