A recent study of patients has revealed attitudes toward their healthcare providers’ web presence, and the results are clear: take a pill and call us in the morning.

The survey—Kentico Software’s “Patient Attitudes Toward Healthcare on the Web”— claims that 71% of the 512 Internet users polled believe that their healthcare providers’ websites need work, according to the article in DM News. Other key findings:

  • 84% of that 71% complain about not being able to reach their healthcare professionals via their preferred channel
  • Another 84% report having trouble finding the information that they’re looking for
  • Half of all respondents experience frustration reaching an online healthcare rep in real time
  • 51% of respondents select their provider based on its website
  • 69% rely on online reviews
  • One quarter of Web users consider online reviews “very important”
  • Interestingly, 79% of respondents don’t think it’s important for healthcare professionals to have a social media presence
  • 74% consider emails or texts for appointment reminders valuable
  • 42% give their provider a B for their online tools
  • 34% say they can’t even reach providers via email

Click here to read the full article!