MSR & Clients in the News

Originally posted on 29 January 2023 | By Sarah Regan The Myers-Briggs Type Indicator splits us into 16 unique personality types, and those types can give us clues into who we’re most compatible with—and who we’re not. One of the rarest of the 16 personalities, the INFP personality type (which stands for Introverted, iNtuitive, Feeling, and Perceiving) is known to be… View Article
Originally published Jan 23, 2023 | By Lin Grensing-Pophal When many employees were sent home to work at the beginning of the pandemic, employers looked for ways to connect with and engage them virtually. Many had to shift onboarding and training activities to the digital environment. Read the full article at SHRM.
Originally posted on 26 January 2023 | By John Hackston When I gaze into my crystal ball, the future is unclear. Are we heading for a recession, and if we are, how severe will it be? It’s difficult to predict, and for some of us, that lack of clarity is even worse than knowing for sure… View Article
Originally posted on 19 January 2023 The internet, humanity’s most disruptive invention, has transformed industries and revolutionized how people interact. Yet, as in all previous markets, thieves, provocateurs and free riders have sought to profit from others’ labor. To respond, the good actors have built trust models and technologies to protect commerce, such as a… View Article
Originally published January 18, 2023 | By Phillip Britt Conversational artificial intelligence has thus far been primarily applied to contact centers, where the technology has been used to pull apart and analyze automated and agent-led interactions between businesses and their consumers. Most of the few dozen vendors of conversational AI technologies have been laser-focused on the… View Article