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1 March 2022 | By Mandy Langfield

Mandy Langfield spoke to Rajeev Shrivastava, CEO of VisitorsCoverage, about the challenge of travel insurance customer education, industry disruption, and using technology to solve perennial insurance issues

You’re a big advocate for disrupting the traditional travel insurance sector; what are the flaws that you are aiming to fix?

One of the major challenges the industry is facing is a lack of consumer education. Insurers often prioritise selling travel insurance at the expense of customer learning, but we need to use our expertise to guide customers through the complexities of travel insurance. The traditional travel insurance model has been one-size-fits-all, but this model is no longer effective. Compared to other industries, the travel insurance industry is lagging behind in technology adoption.

Read the full article at ITIJ.