There’s a substantial body of research showing organizations with highly engaged employees have 37% less absenteeism, 21% higher productivity and have 19% more income than companies with mostly disengaged employees. But what determines an employee’s engagement and how can organizations take action to influence employee engagement? These questions should be top of mind for every organization today, especially when you consider that four years ago Gallup calculated low engagement costs U.S. employers alone as much as $550 billion a year.