It’s a question we get asked by everyone daily – and one that we want to clarify for you, our beloved CoSo Cloud customers.

What EXACTLY is a “Customer Success Manager?”

Here at CoSo Cloud, CSMs wear many hats (sometimes all simultaneously). We’re PART therapist, PART quarterback, PART friend . . . and ALL dedicated and trusted advisor for anything Adobe Connect-related.

As a valued customer, we know that you’ll be dealing with lots of different departments here at CoSo as you navigate our long-term relationship together (Billing! Sales! Support! Strategic Partners!). That’s why we’re your main point of contact at CoSo, quarterbacking the entire relationship, and over time, becoming an expert on your specific Adobe Connect set-up, usage, and habits.

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